Shipping policy

 

Product and Glaze Disclaimer: Ceramics can be a tricky medium with many factors for success. Often desired results are not achieved. We are not responsible and do not accept returns on products that do not yield desired results.

Back Orders: We Stock thousands of products. If an item is not available, we will ship the order less the item and ship the item when it becomes available. We will send you an email with the estimated delivery date. If the back order exceeds 30 you may request a refund and cancel the back ordered item/s

Order mix-ups: Unfortunately, mistakes happen. Please call us at (208) 378-4633 or email us at [email protected] right away so we can get it right. We reserve the right to reprice any item where errors have occurred. 

Freeze Policy:  Many product are damaged or destroyed when frozen. This includes, liquid glazes, wet clays, wax resist, and so forth. The shipping company and The Potter’s Center are not liable or responsible for frozen or damaged products. Please check your local weather conditions before checking out.

Damages: If your ground shipment is found to be damaged, please document this with digital photo/video and document it with shipping carrier. Do not accept damaged packages. Contact us right away with any issues. All damaged items must be reported to the shipping carrier immediately.